If you still haven’t found a fix to get your printer online, let the Printer Troubleshooter help you out. You can download a firmware update directly from the printer, the manufacturer’s website, or via the printer software.
If a firmware bug is the root cause of the problem, install the latest firmware version for the printer. Your printer can malfunction if there’s a problem with its firmware. Unplug or disconnect the printer, shut down your computer, turn it on again, and reconnect the printer. The problem could also be due to a temporary system glitch on your computer. Alternatively, unplug the printer from the power source, wait for a minute, and plug it back in. If nothing’s worked so far, shut down the printer, wait for a minute or two, and turn it back on.
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